Refund & Cancellation Policy

1. Overview of Payment Processing

tiktok.ecomm.lk (“TikTokers”), operated by Ecomm Software Solutions, operates on a transparent, prepaid subscription framework. We do not store credit card credentials, nor do we run automated monthly debits against your bank account. Every payment is initiated voluntarily by you through a direct bank transfer or mobile payment, followed by your upload of a payment slip in your workspace.

Because every transaction requires your direct manual confirmation, unexpected recurring deductions cannot occur on our platform.

2. Seven-Day Free Trial Policy

We provide an unrestricted 7-day free trial on our Starter Creator plan for all new users. This trial allows creators to test scheduled auto-posting, verify time accuracy, and evaluate our AI hook generation tools with no financial commitment.

You do not need to provide any payment slip to use the trial. When the 7-day period concludes, your account will simply pause automated scheduling. You will never be billed automatically. If you decide not to continue, you can simply stop using the workspace with zero penalties or charges.

3. Activated Subscription Months

Once you have submitted a bank or mobile payment slip, and our administrative team has verified the transaction and activated your 30-day posting quota, that paid period is non-refundable.

We encourage all creators to take full advantage of the 7-day trial to ensure our platform fits their workflow before submitting payment for a monthly tier.

4. Technical Delivery Failures and Post Rollovers

If a scheduled video fails to publish strictly due to an internal server outage, worker engine malfunction, or backend storage failure on our platform (as verified by our system logs), we will take corrective action:

• Post Quota Restoration: The failed post will be credited back to your monthly quota immediately upon resolution.
• Subscription Extension: If our systems experience extended disruption exceeding 24 hours, we will extend your active subscription period by the corresponding number of downtime days at no additional charge.

Please note: Technical delivery credits do not apply if a post fails because of expired TikTok authorization tokens, account suspensions enforced directly by TikTok, or videos that violate community guidelines.

5. How to Cancel Your Subscription

Because our system does not run automatic card debits, cancelling your subscription is completely friction-free:

• Simple Expiration: When your 30-day billing cycle ends, simply do not submit a payment slip for the next month. Your workspace will enter an inactive state, and no further actions or payments are required.
• Immediate Account Deletion: If you wish to permanently delete your workspace, stored media, and connected account tokens before your current cycle concludes, message us via WhatsApp or submit a note through our contact form.

6. Erroneous or Duplicate Bank Transfers

If you accidentally transfer funds twice for the same billing cycle or transfer an incorrect sum to our bank account:

• Notify our team within 48 hours via WhatsApp (+94 74 149 4822) or through our contact form with your transfer reference number and mobile number.
• Once our team confirms the duplicate credit in our bank statement, we can either credit the amount to your upcoming subscription cycle or return the excess funds to your originating bank account within 3 to 5 business days.

7. Contact Support for Payment Matters

For any billing inquiries, slip status questions, or transfer verifications, please reach out directly: